If Incident ticket has an attachment, make a field true.

prabhmeet · ‎01-26-2019

Hi,

I want that if incident has an attachment attached the field should show as true, otherwise false.

I am new to servicenow and not good at coding but I have written the following before business rule code on incident table.

Please also let me know Client Script is better or Business Rule.

Below mentioned code is not working. Can someone please help me with the mistake?

var rec = new GlideRecord('incident');
rec.addQuery('sys_id', current.incident_sys_id);
rec.query();
if(rec.next()){
if(rec.hasAttachments()){
rec.u_attachment= true;
}
}

Thanks

Ajaykumar1 · ‎01-26-2019

Hi ,

I tried the following code in a before insert, update BR in my dev instance, which is working fine,

(function executeRule(current, previous /*null when async*/) {

	if(current.hasAttachments()){		
	current.setValue("u_has_attachment","true");
					 gs.addInfoMessage("Attachment Present");
	}
	else if(!current.hasAttachments())
		{
	        current.setValue("u_has_attachment","false");
					 gs.addInfoMessage("Attachment Absent");
			
		}

Regards,
Ajay

View solution in original post

Ajaykumar1 · ‎01-27-2019

To update, you have to change some field on your incident form and then save the record.

Regards,
Ajay

prabhmeet · ‎01-27-2019

Thanks Ajay.

Ajaykumar1 · ‎01-27-2019

Hi Prabhmeet,

Please mark the answer as correct and close the thread.

Regards,
Ajay

Jeffrey Siegel · ‎07-21-2021

is there any way to avoid having to change a field, that when the attachment is added the box automatically checks off?