if the state close complete/Close skipped/Closed incomplete then the Email option should be diabled

[jyotisaroj]

Hi, 

I have configured Email client on my sc_task table now when the task is lose complete/Close skipped/Closed incomplete the option of email should be disabled, as I have enabled email client through configure Dictionary, how to add these conditions on the task table?

[Dr Atul G- LNG]

Hi @jyotisaroj 

I doubt it can be do able, you need to go back to client email and then see if it is possible, It wil removed for all or none.

[jyotisaroj]

On incident table if the state is close the email option is not visible, similarly I want to configure it in sc_task table, can we create UI policy?

[Dr Atul G- LNG · Accepted solution]

Hi @jyotisaroj 

I check in my PDI and i can see email client even for closed incidents It might be some custom for you. 

Do one thing , go to incident > Dictionary --> Then see is any logic there, As far as i know there should not be.

[jyotisaroj]

Thank you AG! 
Will do.