Images associated in virtual agent topic do not appear after instance clone

[anuj27]

Hi, I need Help.

I have a case wherein I am using a virtual agent topic which has multiple images uploaded to it via images component utility.

Now everything runs fine until instance gets cloned. As it clones all the image gets broken and don't show up in topic.

What may be causing this issue ?? 

[Sujatha V M]

@AnujT @anuj27 Appreciate your efforts on validating the configurations. You can try importing the XML of that record to lower instance to maintain the sys id of it. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[AnujT]

what do you meant by "maintaining sys id".

sys id will be same, right ?

[Sujatha V M]

@anuj27 @AnujT  Yes, sys id of the record will be the same. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.