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Impact is not mapped correctly

sugand
Tera Contributor

‎11-06-2023 01:40 AM

Hi,

When I report an incident through Virtual agent, the impact is not getting mapped correctly on the incident form and urgency shows '23', '13', etc. any idea why it is not mapped? Plz brief me how can I achieve the same.

 

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sugand_1-1699263453780.png

 

sugand_2-1699263624011.png

 


Note: Wanted to map 'Impact' and not 'Urgency'


Thanks,

Sugared

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