Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Impact is not mapped correctly

sugand
Tera Contributor

‎11-06-2023 01:40 AM

Hi,

When I report an incident through Virtual agent, the impact is not getting mapped correctly on the incident form and urgency shows '23', '13', etc. any idea why it is not mapped? Plz brief me how can I achieve the same.

 

sugand_0-1699263348439.png

sugand_1-1699263453780.png

 

sugand_2-1699263624011.png

 


Note: Wanted to map 'Impact' and not 'Urgency'


Thanks,

Sugared

0 Helpfuls
  • 185 Views
0 REPLIES 0