Impact of Custom role with same ITIL access

Nisha30
Kilo Sage

‎04-29-2025 01:37 AM

Hello Experts,

 

we have a custom role . 

Purpose : It has Read-Only access to all Incidents/Change/problem/service requests

We have provided the access via ACL, 

 

Question: Is there any impact in billing since ITIL license are cost effective but having same with custom role (read-only) is there any impact.

 

Need your expert thoughts on this please

 

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Nisha30

‎04-29-2025 06:22 AM

Hi @Nisha30 

 

Try to active this plugin. I am on Yokohama Patch2

 

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-manageme...

 

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