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Impacted Service Related list : how to hide NON operational CI/service

Servicenow lear
Tera Contributor

2 hours ago - last edited 2 hours ago

Hello ALl,

 

We are implementing Service Map.

We are seeing a behavior on impacted services related list : where in we are seeing non operational CI/services in the list.  How can we only allow related items that are operational ? 

 

 
 

 

 

 

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