Importing new assets

soukypro
Kilo Contributor

‎10-05-2016 04:54 AM

Hi Guys,

I have a problem with importing assets into ServiceNow.

For example: imagine my company decided to buy SNOW application and first thing is, we have to import all our assets from old asset management system.

I have excel, where I have exported data from old system. (only hardware and software)

I know about import sets and do import into table via transfer map. But there are more tables like hardware and software,

Is the correct way to do it when I import excel file to alm_assets table? Or this problem is more complicated.

Thanks a lot guys!

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jake_mckenna
ServiceNow Employee
ServiceNow Employee

‎10-05-2016 06:12 AM

There is a bit more to it when you look into the modules. First i would not drop them into the base class alm_asset and look to utilize alm_hardware for your devices and alm_license for your software.



Make sure you are able to populate the key fields assets records are looking for in ServiceNow. This would be the model category, which is key to understanding what class of CI this asset will also generate, and the model. This is more important for hardware, and will help with the other side where users might leverage the CI records for other processes.



Hopefully this gives you some more to consider when taking the import on going forward, but let us know if you have any more questions.