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‎09-04-2025 07:46 AM - edited ‎09-04-2025 08:29 AM
In case of any Rejection, all remaining approvals should move to "Not required"
We have created a flow that generates approvals based on a variable:
If the fulfiller selects one approval required and type = Individual, the system sends approval to one selected individual user.
If the fulfiller selects two approvals required with the first type = Individual and the second type = Group, the system sends two approvals — one to the individual user and one to the group.
The issue arises when we select two approvals required (Individual + Group):
If the individual approver rejects the RITM, the other approval(s) do not move to "Not Required" status and remain in "Requested".
However, when the individual approver approves, the behavior works correctly.
👉How can we ensure that in case of any rejection, all remaining approvals automatically move to "Not Required" instead of staying in "Requested"?
We are facing an issue with our approval flow configuration.
When we select two approvals required, the system generates two approval requests as expected. However, even after approving one approval request, the RITM still waits for the second approval before proceeding.
How can we configure the flow so that if any one of the approvals is rejected, the RITM can move forward without waiting for the second approval?
Attaching SS of flow for the reference.
Solved! Go to Solution.
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‎09-10-2025 01:32 AM
I have found the solution and am sharing it with you. I implemented this within the same flow using flow variables, and it worked successfully. Please find the attached screenshots for reference.
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Tuesday
so with the above you were able to send parallel approval to those 4 individual groups and if any one member from that group approved/rejected, the other approval records were not impacted and they remained in Requested state?
Please share complete details so that it helps future members.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
