In change Form - Based on the Service selected , Assigned group has to be poppulate
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10-02-2024 11:04 PM
Hi Team ,
we have requirement that , In change request , Based on the Service selected , that Service Support group has to be populate in the Assignment group .
See in the Below screenshot , Service is Firewall NonProd and the Support Group is TCS-Network-SUP >> And the Same support group has to be populate in the assignment group .
How to fulfill this requirment , can any one please provide script for this , Please provide screenshot for better understanding .
Please provide test cases screenshot
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10-02-2024 11:21 PM - edited 10-03-2024 12:25 AM
You can just use assignment rules for this. If service is not empty, assign to service.support_group. (current.assignment_group = current.business_service.support_group;)
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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10-02-2024 11:30 PM
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10-02-2024 11:45 PM
Try replacing the highlighted portion with "current.assignment_group"
PS: Hit "Correct", "Helpful" or "Like" depending on the impact of the response.
Regards,
Kamal S
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10-03-2024 12:09 AM
Why did you start with 'service.support_group'?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark