In change Form - Based on the Service selected , Assigned group has to be poppulate

nameisnani
Mega Sage

Hi Team , 


we have requirement that , In change request ,  Based on the Service selected , that Service Support group has to be populate in the Assignment group .

 

See in the Below screenshot , Service is Firewall NonProd and the Support Group is TCS-Network-SUP >> And the Same support group has to be populate in the assignment group .

 

 

How to fulfill this requirment , can any one please provide script for this , Please provide screenshot for better understanding .

 

Please provide test cases screenshot 

nameisnani_0-1727935250332.png

 

10 REPLIES 10

Mark Manders
Mega Patron

You can just use assignment rules for this. If service is not empty, assign to service.support_group. (current.assignment_group = current.business_service.support_group;)


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

@Mark Manders 

nameisnani_0-1727936956612.png

nameisnani_1-1727936979288.png

 

 

Please see results 

nameisnani_2-1727937009897.png

@Mark Manders  what was the mistake i have done 

@nameisnani 

Try replacing the highlighted portion with "current.assignment_group"

Kamal17_0-1727937811986.png

 

PS: Hit "Correct", "Helpful" or "Like" depending on the impact of the response.

Regards,

Kamal S

Why did you start with 'service.support_group'? 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark