In change Form - Based on the Service selected , Assigned group has to be poppulate

nameisnani
Mega Sage

‎10-02-2024 11:04 PM

Hi Team , 


we have requirement that , In change request ,  Based on the Service selected , that Service Support group has to be populate in the Assignment group .

 

See in the Below screenshot , Service is Firewall NonProd and the Support Group is TCS-Network-SUP >> And the Same support group has to be populate in the assignment group .

 

 

How to fulfill this requirment , can any one please provide script for this , Please provide screenshot for better understanding .

 

Please provide test cases screenshot 

nameisnani_0-1727935250332.png

 

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Kamal17
Kilo Sage
In response to nameisnani

‎10-03-2024 03:07 AM - edited ‎10-03-2024 03:08 AM

@nameisnani 

I think you are missing the point by copying the exact OOTB assignment rule conditions. Those were just samples for reference. You need to set your own condition or you can set the condition inside the script as shared in my last screenshot.

 

Mark has also shared the screenshot this time. I hope you find it useful.

 

On a sidenote, I would recommend you to go through SN docs to get a good understanding about assignment rules and how it works. It'll help you.

 

PS: Hit "Correct", "Helpful" or "Like" depending on the impact of the response.

Regards,

Kamal S