In email template body, short description and description should visible only for some country
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04-27-2025 02:14 AM
In email template body, short description and description fields should invisible only for some country people, but this is email layout and part of 90 notifications but i need to make the fields invisible in 6 notifications only, How to achieve this please suggest
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04-27-2025 08:18 PM
move the logic to email script and there you can determine based on your logic whether to show/hide those fields
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-30-2025 07:24 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader