In the "Request Opened" email how to add particular user in "To" for one of the catalog item

[Yakshitha]

I have a requirement to add specific user to the "TO" in the "Request Opened" email for one particular catalog item based on the value of the variable. It should not effect notifications triggered for other catalog item.

@Ankur Bawiskar 

[Ankur Bawiskar]

@Yakshitha 

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[Yakshitha]

@Ankur Bawiskar 
Can we write notification on "sc_request" table and business rule to trigger event on "sc_req_item" table? As we are creating "Request opened" email on the Request table and as we need to check the value of priority variable to trigger the notification can we write it on sc_req_item table?

[Ankur Bawiskar]

@Yakshitha 

2 approaches

1) have notification on sc_request, you can use email script and query and get RITM variable and print in email

OR
2) have notification on sc_req_item only for your catalog item and print the variable in email

Note: you will have to anyhow update the OOTB notification to skip the email for your catalog item using advanced notification condition

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Yakshitha]

We are not printing variables on email body. We need only catalog variable to trigger the notification