Developer

ServiceNow Notification Sender Email Customization Based on Table/Record Type

Hi,I need some help regarding email notifications in ServiceNow.Currently, all email notifications triggered from ServiceNow use the same sender email address. However, I would like to configure different sender email addresses based on the type of n...

Question

ServiceNow Notifications Not Firing? - A Null Condition Might Be the Silent Killer

If you've ever spent time diagnosing a record-based notification that refuses to fire — no email, no outbox record, no error — and event-based notifications on the same instance work just fine, this one's for you. This is a walkthrough of a real diag...

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What are th Various ways to populate data in cmdb

Hello experts,I am new to CMDB and want to know different ways to populate data in CMDB. please guide me with a simple example.Thank You.

Question

PDI Just went offline

Hi All,I just came back from lunch and fond my PDI 502 Bad Gateway. I changed my admin password this morning but everything has been fine up to now.https://dev441222.service-now.com/ I see there was an issue earlier this week but again, everything ha...

Question

Resolved! Service Portal Standard Ticket Page Showing Work Notes Instead of Additional Comments

Hi,I am working on a requirement where I need to display only the Additional Comments field on the standard ticket page in the Service Portal. Please refer to the attached screenshot below. Currently, the page is showing the Work Notes field, but my ...

Question

Issue with creation of associated tickets' on universal request

Hi,I have implemented Universal Request. When a user wants to create an additional task other than the primary ticket, they can use the Associated Tasks related list under the Universal Request in Workspace.However, a few users are receiving the erro...

Question

Personal Dev Instance Offline

Hi Team,My PDI is offline, I tried refreshing, activating a plugin but no luck. I see a message saying that it'll be online in sometime but I have been waiting for a while now. I don't want my work lost as today my instance will get reclaimed. Tha...

Question

Servicenow with Maximo integration

Hi All, We have a requirement, that we need to integrate Servicenow with maximo. if anyone does this integration kindly, share you inputs and how we can achieve this. Thank you!! Rishi

Question

Offline PDI

There have been multiple posts/Questions about PDI going offline.Unfortunatly there is no resolution for that as of now. Its a Known issue these days. Instance help is no longer monitored by servicenow anymore.None of the solutions are working now....

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Resolved! PDIs & Security

I was wondering how security works with ServiceNow personal development instances (PDIs). We want to have an isolated system from our production environments and don't want to interfere with our test and dev instances. If we build something in a PDI,...

Question

Resolved! Variables Not Showing under available Catalog Variables on a flow

Hello, I added five variables to a catalog item, which already had three variable sets. I am on the flow and the "Location" variable does not show under "Available" Catalog Variables on the flow. I set the "Type" for the location variable to "Label...

Question

Resolved! CMDB

Hi everyone, we have CMDB data in our instance, I want to check all the gaps from CMDB and come up with suggestions or how to remediate the gaps.Can someone please help me, what needs to check from my end

Question

Error: GlideMobileExtensions is not allowed in scoped applications

Hello, We have a record producer in a scoped application, and in the script we have used GlideMobileExtensions and when we access it from the portal, on submitting the form we are getting "GlideMobileExtensions is not allowed in scoped applications" ...

Question

How to uncheck / hide all activities on a form by default for all users

How to uncheck / hide all activities on a form by default for all users. later they should be able to select or filter activities as per their requirement

Question

Developer Instances are offline!

We apologize for the convenience caused.There is ongoing Datacenter maintenance. We are experiencing an unexpected issue and working on the same.We'll let you know once we have an update.Regards,Kamini Kansal

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