In user table ,the user updated by is showing as "Guest and System" . Can anyone suggest why it update as Guest and System.

sapnapraveen
Tera Contributor

‎09-09-2020 01:15 AM

In user table ,the user updated by is showing as "Guest and System" . Can anyone suggest why it update as Guest and System.

Thanks in Advance

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6 REPLIES 6

asifnoor
Kilo Patron

‎09-09-2020 01:19 AM

Hi

Can you go to sys_user.LIST and in the username field serach by gueste and check the name of the guest user.

May be it is updated as Guest and System instead of Guest.

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Willem
Giga Sage
Giga Sage

‎09-09-2020 01:46 AM

Do you mean 'Guest' and 'System'?

Guest and System are used by for example Asynchronous Business rules and workflows containing a wait or timeout step.

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sapnapraveen
Tera Contributor
In response to Willem

‎09-09-2020 02:01 AM

Updating as Guest or System

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Willem
Giga Sage
Giga Sage
In response to sapnapraveen

‎09-09-2020 02:05 AM

Yes, that is default behavior.

Look at this Knowledge article for example:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0683874

 

Any reason you are looking into this?

 

Users can be automatically created by system from email if this is set:

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/notification/task/t_E...

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