Inbound Action : Email body

[mustaphafilahy]

Hi

I would like to create an incident from an email  using the Inbound Action

so in the email body , i have this info :

Details
Name....................AVAS Instance not available
Start Time..............04.07.2024 
End Time................04.07.2024 
TEST Object..........VAR1~AVAS~ TEST02

So , i would like to create an incident where the short description should be :

AVAS Instance not available - TEST Object..........VAR1~AVAS.

only VAR1  is not static in the email 

Best regards

[Runjay Patel]

HI @mustaphafilahy ,

I think you are not explaing me clearly what exactly are you looking for.

Email body is coming like below right?

TEST Object: VAR1~AVAS~ TEST02

and you want to update short description as "VAR1~AVAS~"

is this what are you expecting?

[mustaphafilahy]

yes , that s it ; sorry for the explanation  🙂