Inbound action using current

[Mark118]

Hello all

I am trying to set an inbound action to stop updating a case when the case is closed. I have read various forum posts and believe that I have this setup right, however every time the reply comes into the instance I am receiving. 

"Update HR Payroll Case : did not create or update sn_hr_core_case_payroll using current"

My inbound action has an Action Type == Record Action

Script:

gs.include('validators');

if (current.getTableName() == "sn_hr_core_case_payroll") {
	var hrPayroll = current;
	if(hrPayroll == false){
		gs.log('>>>>>>>>>>MArk log');
		hrPayroll.comments('User replied to a Closed incident. Auto-reply notification sent to the user');
		hrPayroll.update();
	}
    hrPayroll.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
    if (email.body.assign != undefined)
        hrPayroll.assigned_to = email.body.assign;
    hrPayroll.update();

}

Thanks in advance

[Marcin20]

Hi Mark,

I'm not sure about

if(hrPayroll == false){

I would propose checking whether the case is closed, a condition similar to

if (hrPayroll.getValue('state') == '9')  {   //please adjust the name of the field and the value, I have taken it from the incident

Best Regards,

Marcin

If my answer helped you in any way, please mark this answer as helpful and correct.

[Mark118]

Thanks for the reply Marcin,

I managed to get this working in the end thanks to your guidance and some serious head scratching and loads of testing, 

this is what I ended up with: 

if (current.getTableName() == "sn_hr_core_case_payroll") {
    if (current.state == 3) {
        current.work_notes = 'User replied to a Closed incident. Auto-reply notification sent to the user';
        gs.eventQueue('sn_hr_core.hr_case.closed', current, 'hello', gs.getUserName());
    } else {
        current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
        if (email.body.assign != undefined)
            current.assigned_to = email.body.assign;
    }
    current.update();
}

[Abhinay1]

Hello Mark,

"var hrPayroll = current;" what are you trying to do here? ---- Remove this statement

Next line, "if(hrPayroll == false){", here, I believe you want to check the active state, use "if(current.active == false){"

below every where, replace "hrPayroll" with "current"

current.comments('User replied to a Closed incident. Auto-reply notification sent to the user'); current.update();

}

current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;

if (email.body.assign != undefined)

current.assigned_to = email.body.assign;

current.update();

}

Regards

[Community Alums]

Please try to use:

if(hrPayroll.active == false)