inbound email action being skipped

[dstuart]

I am trying to create an inbound email action to create a new incident from a server monitoring product. My problem is that the inbound email action is being skipped.

"Skipping 'VC - Create Incident', did not create or update incident"

No reason for the action being skipped.

The inbound email action is active, target is the Incident table, and type is new. There is no condition on the action.

The email shows up in the Received Mailbox as Processed. And the log shows all the various inbound email actions being skipped due to not a reply, not forwarded, not a change, etc.   But mine just says Skipping without any reason.

Any clues to what I can look at?

I've read many, many posts here, but so far, none have provided any help.

Thanks,

Dave

[dstuart]

I've already done something similar. I saved all my custom code, and deleted the failing action. I then copied the OOB Create Incident action, changed the name, made it active, and it ran with the new name. Added a condition, and it ran successfully. Now I'm beginning to add my custom code back in, a bit at a time, and last test, it was still running.

Not sure what happened the first time.

[rajeevlochan82]

Ya , Testing all the other scenario it looks like some code is breaking.

[Chuck Tomasi]

Great way to do this David. Slow and pragmatic. Nice work!

[dstuart]

Hi Chuck,

And very frustrating, too, as I don't know what was causing the original version to be skipped. That would be nice to know.

But my fully custom version is now running. I just need some details from the 'customer' to be able to call this complete.

Dave

[Chuck Tomasi]

Glad you got it working in the end. Yeah, some things about computers can be frustrating.

http://www.gargaro.com/MaRvInWaVs/comp.wav