Inbound email action is not triggering

[siva44]

I have created inbound action for create catalog request but it showing error is below:

" did not create or update sc_req_item using current"

I am also put the catalog item availble for any user but still showing the above message 

inbound action script:

createRequest();

function createRequest() {

// setup variables

    var short_description = email.subject.toString();

var body = email.body_text.toString();

var message = "received from: " + email.origemail + "\n\n" + body;

var cat_item = '552f9d3b97'; // my catalog item sys_id

var requested_for = 'dad230de1b0b'; // Test   sys_id

var cart = new sn_sc.CartJS();

var item =

{

'sysparm_id': cat_item,

'sysparm_quantity': '1',

'variables': {

'requested_for': requested_for,

'role_name':message,

'role_description':short_description,

'purpose_for_access_being_requested':message,

' additional_information':message

}

};

cart.addToCart(item);

var request =

{

  'special_instructions' : '',

  'requested_for' : requested_for,

  'delivery_address' : '',

};

// Place order from cart

var requestDetails = cart.submitOrder(request);

// update details in the Requested Item

// pull out the Request Sys ID from the order

var reqSysID = requestDetails.request_id;

// update the RITM to have a short description from the email

var rec = new GlideRecord("sc_req_item");

rec.addQuery("request", reqSysID);

rec.query();

// check for a record

if (rec.next()) {

// get the RITM, should be the only item with this parent

rec.short_description = short_description;

rec.update();

}

}

[Simon Christens]

Can you verify that everything works as expected?

Because when receiving an email ServiceNow checks for current.insert() or current.update() which doesnt happens - of good reasons.

So i wouldnt expect the log to show insert or update in this particular case.

[siva44]

Hai @Simon Christens 

I hope Everything is fine but where is it my mistake i don't know can u verify the script 

[siva44]

Hi @Simon Christens  

I have checked RITM table request was created successfully but have u know any idea for that log message and also in email message that is showing target field is empty

[Simon Christens]

Hi again,

Yes the log says "dud not create or update using current" meaning that you do not use current.update() or current.insert().

That does not mean that the inbound doesnt work - it just says that it doesnt create or update using current.

So as stated before - the inbound action probably work as intended if it creates what you expect