Inbound Email Action is setting the 'Requested for' field as Guest when though the user exists

[sreenivaskumar]

Hi,

I had created an Inbound Email Action to create a request every time we receive an email with a certain keyword from one particular email address. I had later created a user account with this email address. Now this inbound email action is working but the 'requested for' field comes up as guest instead of the name of the account i created with that email address. But it correctly shows the account name in the Email logs under User ID column

This is the code i am using to get the requested for field info

cart.requested_for = myUserObject.getRecord().getValue('sys_id');

I am not sure if this is wrong

[Brad Tilton]

I think this would probably result in the same thing, but I would use:
cart.requested_for = gs.getUser().getID();

If that doesn't work it would be helpful to see all the code.

[sreenivaskumar]

Hi Brad,

Apologies for the late response. No this code as well dint work.

Here is the entire code i am using

createRequest();
function createRequest() {
var cart = new Cart();
var myUserObject = gs.getUser().getUserByID(email.body.reqfor.toString());

var item = cart.addItem('sys id of the request item');

cart.setVariable(item, 'request_short_description', email.subject);
cart.setVariable(item, 'request_description', email.subject);
cart.setVariable(item, 'request', 'request name');
cart.setVariable(item, 'comments', email.body_text);

cart.requested_for = myUserObject.getRecord().getValue('sys_id');
cart.update();
var rc = cart.placeOrder();

var req = new GlideRecord ('sc_request'); 
req.get(rc.sys_id); 
req.requested_for = myUserObject.getRecord().getValue('sys_id');

req.opened_by = myUserObject.getRecord().getValue('sys_id');
req.update();

var onegr = new GlideRecord('sc_req_item');
onegr.addQuery('request',rc.sys_id);
onegr.query();
if(onegr.next())
{
onegr.opened_by = myUserObject.getRecord().getValue('sys_id');
onegr.update();
  }

}

[Brad Tilton]

Are you looking to set the requested for to be the user account with the email address that the email came from, or a value from the body of the email?

[sreenivaskumar]

Hi Brad,

Apologies once again for the late response. Its for the first one, requested for to be the user account with the email address that the email came from