Inbound email action not creating any record in the custom table

[Karishma Dubey]

Hi,

I have created inbound email action and it is not working not creating any record. Condition is i will be receiving email from lets say xyz@test.com and subject = "test". I checked logs there is no error.

[Dr Atul G- LNG]

Hi @Karishma Dubey 

is it pdI?

https://www.servicenow.com/community/developer-forum/insert-record-in-custom-table-inbound-e-mail-ac...

[Karishma Dubey]

@Dr Atul G- LNG 

No. In my dev instance

[Dr Atul G- LNG]

Hi @Karishma Dubey 

Did you check the link I shared? It seems that the order of your inbound action is set higher, while the other inbound action has a lower order. That could be affecting which one gets executed.

[GlideFather]

@Karishma Dubey go to Email Diagnostics, and perhaps the email receiving might be deactivated, see my comment above