Hello Community,
-We’ve set up an Inbound Email Action in our ServiceNow instance to create an HR Case when an email is sent to a specific external email address.
-Here’s what we’ve configured so far:
-We created an Email Account in ServiceNow with type: IMAP, pointing to the external email. The Test Connection is successful.
-In the Inbound Email Action, we have a condition:
recipient contains <external_email_address>
-The action is designed to trigger the creation of an HR case when emails are received at this external address.
Issue:
When a user sends an email to the external email address, the email does not appear in the Email Logs . As a result, the inbound action is not triggered.
Any help or suggestions are appreciated!
Thanks,
