In a new application I have created I have enabled email sending and am showing sent/received email in activities however whilst I can see outbound email I cannot see inbound so I checked 'System Mailboxes - Received' and saw it wasn't being processed. My inbound action on the correct table is as below:-
gs.include('validators');
if (current.getTableName() == "u_wmi_change_europe") {
current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
if (email.body.priority != undefined && isNumeric(email.body.priority))
current.priority = email.body.priority;
}
current.update();
}
Above is the inbound action
TIA
Hi Chuck,
Hope you are doing well !!
I have landed in a similar situation while working with ATF. Half of the part which I want to achieve works.
My inbound email action will 'close complete' an catalog task generated from an RITM and also it should change group name in the group table. The inbound email is able to close the sc_task but it is unable to change the group name.
The HPSM group name should get changed(but it does not) when the instance receives the inbound email which the instance receives and closes the catalog task.
The body of the inbound email looks like:
var new_val = email.body.new_hpsm_group_names.split(' | ');
for(var i=0;i<val.length;i++){
var group = new GlideRecord('sys_user_group');
group.addQuery('u_hp_dw_name',val[i]); //checking HPSM group name
group.query();
if(group.next()){
gs.log(group.name,'<<Group Name>>');
group.u_hp_dw_name = new_val[i]; //updating HPSM group name
gs.log(group.u_hp_dw_name,'<<New HPSM Name>>');
group.update();
}
//group.update();
//gs.log(val[i],'<<EC_1>>');
//gs.log(new_val[i],'<<EC_2>>');
}
