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Inbound Email Action not working

amacqueen
Mega Guru

In a new application I have created I have enabled email sending and am showing sent/received email in activities however whilst I can see outbound email I cannot see inbound so I checked 'System Mailboxes - Received' and saw it wasn't being processed. My inbound action on the correct table is as below:-

gs.include('validators');

if (current.getTableName() == "u_wmi_change_europe") {

  current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;

  if (email.body.priority != undefined && isNumeric(email.body.priority))

  current.priority = email.body.priority;

  }

  current.update();

}

find_real_file.png

Above is the inbound action

TIA

17 REPLIES 17

"Experience is the comb that life gives you after you've lost all your hair" -- Unknown


Can I do this retrospectively Michael, I've looked on the Wiki and can find no obvious help?


Yes, you can change them now to meet your preference.


Would you mind being a little more specific - I can't find where to make that change?



Cheers


Navigate to Tables, find your table and on the Application Access, that's where the checkbox are found. Here is Incident table screen shot for example:



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