inbound email action Scoped Application

[Harish KM]

I have created an inbound email action which is in scoped application.

here the problem is If I glide record user table to check and set the user as "guest". it doesnot create the record. it jus skips the inbound email action.

Here is the code.

current.short_description = email.subject; // Set email subject

current.description = email.body_text; // set email body

var eto = email.to.toLowerCase().toString();

var sid='';

var rec = new GlideRecord('sys_user');

rec.addQuery('email',email.from);

rec.query();

if(rec.next()){

  gs.log("inside");

  sid = rec.sys_id.toString();

  gs.log("user is"+sid);

}

  if(sid=='')

    {

    gs.log("else");

      sid = gs.getUser().getUserByID('guest').getID();

    gs.log("user is"+sid);

    }

current.u_caller = sid;

  current.insert();

NOTE: If i use same code for global application. it does work . I am not sure why it is not working for scoped application.

Can any one sort this out?

[Adiseshu Borra]

Hi Harish,

what is your Target table (to which table, your are mapping this Inbound action).

And try to send emails from exiting servicenow users mapped email ID.

[Harish KM]

Hi Adiiseshu , target table is "x_8690_case_manage_case_management"