Inbound email action script

[Kishor O]

Should we need to use current.update() or current.insert in inbound email action script for creating new incident.

I am using the script below. Is this correct, or should I make any modifications to comply with best practices?

[Ankur Bawiskar · Accepted solution]

@Kishor O 

best to check OOB inbound action on incident table

you should use current.insert() to insert a new record

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[Ankur Bawiskar]

@Kishor O 

current.update() will be used if you are using the email type as Reply and some user replies to email which he/she has received from instance

This will update the record associated with that inbound email

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[Francis Cavaciu]

As suggested by @Ankur Bawiskar , I would use the OOTB examples as a guide. Note the OOTB also wraps the insert with some additional validation that the user should be able to create the Incident

if(current.canCreate())
current.insert();

.

[Runjay Patel]

Hi @Kishor O ,

In the case of creating a new Incident , you should be using current.insert() to create the new record. If the script is trying to update an existing Incident, then you would use current.update().

also add the below validator 

if (current.canWrite())
		current.update();


if(current.canCreate())
current.insert();

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