Inbound Email Action

[Divya13]

Hi All,

I'm creating service request using inbound email action in flow designer. I am using sn_sc.CartJS in custom action to submit the request.

I am able to submit the request, but the issue is when the request is created "Requested for" is populated correctly as user but the created by shows as system, opened by field shows empty. is this correct behavior?

If this is expected behavior, can you please help if there is any solution to get the created by and opened by set as the user who is submitting instead of a system user "system". 

We can update after the fact by doing a update once the request is created which I think is not the right way to fix it.

Any thoughts or feedback is much appreciated.

[Mark Manders]

Your flow is probably running as system (that should explain the 'created by'? You can update that to 'as user' and it will show you the user. 

And next to that: are you setting the fields from your flow? Do you set 'opened by' in your flow to the user that send the email?

[Divya13]

Thanks Mark for your response. I am using the flow for inbound email action and does that not have an option for selecting user. So I believe this is expected behaviour from OOTB as the system is processing and converting the email to a request.

Also I am not setting any values for 'opened by' in my flow.

[Kristen Dettman]

Hi Divya,

I believe what Mark is referring to is the flow's Properties, where you can set whom the flow runs as. All flows should have that available via the menu in the upper right of Flow Designer:

I agree that if you choose "user who initiates session" instead of system user, there's a good chance that will fix your issue.

Thanks,
Kristen

[Divya13]

Yes i understand we can set Run us in the properties. But when the trigger condition inbound Email in Flow i don't see the Run us option in the properties.

Thanks,

Divya