Inbound email target and target table is empty even when watermark exist and matched inbound email action condition.

[poojitha bn]

Hi,

SNOW received reply email and matched watermark and inbound action condition but still target and target table is empty.

We received one more reply from other user to the same case got appended and target is updated which is having same watermark.

Note : both the users are active in SNOW.

Thanks,

Poojitha B Nagaraj

[Ct111]

Hi Poojitha,

Can you post your inbound script so that v can have a look

[poojitha bn]

condition:

Script:

[Ct111]

hi,

it should be 

current.getTableName() == 'sn_hr_core_case'

and not 

current.getTableName() -- 'sn_hr_core_case'

Mark my ANSWER as CORRECT aand HELPFUL withot fail if it helped.

[poojitha bn]

Hi,

Its actually current.getTableName() == 'sn_hr_core_case' only it just seems like -- beacause of image compression.

[Ct111]

Hi change the 2nd line as

if (current.active == 'true')

rather than this 

if(current.active == true)

Mark my ANSWER as CORRECT aand HELPFUL withot fail if it helped.