Incident Assigned to field and Assignment group dependency

Jet R
Tera Contributor

‎08-30-2023 10:52 AM

I have a requirement in incident that if:

1. If the Assigned to is populated, and the Assignment group field is empty, the Assigned to field should not also be empty. Currently, OOB functionality the assigned to field is getting empty once the assignment group is empty. 

2. If the Assigned to field is populated and the Assignment group changes, the assigned to field will be empty only if the user is not a member of that new assignment group. 

 

Can someone please help me how to achieve this? 

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Jet R
Tera Contributor
In response to GTSNOW

‎08-31-2023 03:49 AM

Hi @GTSNOW , 

OOB it automatically clear the assigned to value when assignment group changes. 

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GTSNOW
Giga Guru
In response to Jet R

‎08-31-2023 10:44 AM

Yes, thats what I mentioned. You asked the assigned to field will be empty only if the user is not a member of that new assignment group.

 

This is OOB feature. I was just showing you.

So what issue you are facing?

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