Incident comment update sending duplicate(multiple times) notificationsH

[Tamil5]

Hi All,

When ever am adding Comments in the incident it is sending multiple notification with the same content.

I read somewhere that notification 'Weight field' value should not be '0' it may happen because of this value, so I have changed it to '10'.

One of my instance is 'Geneva' version after this change this instance is sending only one notification, but still it is trying to send multiple times. If we see in the email logs the type is marked as 'Send Ignored'.

My another instance is 'Eureka' version, here even after changing the Weight value it is still sending multiple notifications.I have no idea why it is sending duplicate notification.

My notification conditions are,

When to send ==> Record inserted or Updated

Updated Checked

Conditions ==>   Comments   --> Changes'

Any suggestion...,?

Thanks in advance

Prici.

[Chuck Tomasi]

Hi Pricilla,

Is it sending multiples to everyone? The indicated recipient? To you?

These videos may be useful: Outbound Email - YouTube

[Tamil5]

Yes Tomasi,

Lets say I have 2 users in watchlist,

it is sending twice for caller & watch list users.

Is it a very big solution Tomasi? Could you please elaborate it..?

Because I don't have youtube access here to check.

Thanks

Prici.

[Chuck Tomasi]

Can you send me a screen shot of the "who will receive" section of your notification? Similar to the following...

[Tamil5]

Ya sure..Here it is,