Incident creation from one instance in other instance through UI action

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Navyaa
Tera Expert

‎07-21-2020 12:35 AM

Hi All,

Can anyone provide step by step information, how to create as Incident from one instance in other instance through UI action.

Please help.

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Sudhanshu Talw1
Tera Guru

‎07-21-2020 12:46 AM

Hi Navya,

Step1:Create a POST Rest Message which will create an incident from instance A on instance B.

Step2: Create an UI action call the REST message via this UI action script. for simplicity we have a option for each rest message "view Script Usage". You will get the code to call the REST message.Paste into the UI action.

 

For step 1, I have added an attachment.

For Step2, Create an UI action that will call the script message in the UI action script. 

Thanks

Sudhanshu

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Sudhanshu Talw1
Tera Guru
In response to Navyaa

‎07-23-2020 08:33 AM

Okay let's do one thing you can create a new thread for that!

 

As it will be helpful for others as well, when they search the topic.

 

I will attach a document step by step how to create your own web service.

 

Thanks

Sudhanshu

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