Incident deflection search

[sirishasatya]

Hi

How to filter the related search results in "Incident opened for me " notification based on the company field on the incident form.

How can we achieve it, Any body have idea.

I can see two conditions options in knowledge under resource configuration in incident deflection search.

I dont have any idea in which one I need to specify my condition and how?

[Karthik Reddy T]

Hello Sirisha,

Refer below links may helpful to you.

Deflecting and Resolving Incidents with Knowledge - ServiceNow Wiki

Deflect and resolve incidents with knowledge

[sirishasatya]

Hi

I have read already those docs, but dint find any way for my question.

If you know how can I add condition in incident deflection search please let me know.

Thanks

Sirisha