Incident form description

[nameisnani]

Hi Team ,

We have a requirement that in the create incident record producer i need to populate the below message 

• Incident Date and Time:
[Specify when the incident occurred, if applicable]

• Department:
[Indicate the department experiencing the issue (i.e. Operations, Distribution, Finance, SAS etc.)]

• Impacted Account/User Details:
[Include the below, if applicable]
Account name:
Account ID:
Client ID:
Adviser name:
Practice:
Dealer Group:

Impacted Functionality / Component:
[Detail the specific functionality or system component experiencing difficulties (i.e. Models, Pensions, Transfers, Fees, Onboarding, Platform etc.]

• Severity
[Specify the severity level based on the impact of the issue (Low, Medium, High)]

• Incident Description:
[Provide a detailed description of the issue, including any error messages or unusual behaviour observed]

• Steps to Reproduce:
[List the steps taken before encountering the issue including the step-by-step instructions on how to reproduce the issue]

• Actual Behaviour:
[Describe the current behaviour or state resulting from the reported problem]

• Expected Behaviour:
[Explain how the system is expected to behave under normal circumstances]

• Workaround Required?:
[Specify if there is a temporary solution or workaround available or if a workaround is required]

• Potential Risk Matter (Yes/No):
[Assess whether the issue poses a potential risk, answering Yes or No]

• Attachments (attach all relevant and available):
[Attach any files or screenshots that might assist in understanding and resolving the issue (i.e. screenshots of an error message, screenshots of impacted pages etc.]

• URL (if applicable):
[Include relevant URLs to pinpoint the specific location or page affected by the issue]

• Jira/Confluence Links:
[If applicable, provide links, URLs or IDs associated with Jira or Confluence such as requirement links]

• Related Links or Issues:
[Include any known related links or issue tickets (i.e. related SMT's, Dynamics cases, ServiceNow tickets, Jira ID's)]

In The Service Portal it has to come like this 

I am not getting the same format as shown in the 1st image . 

Based on some conditions this text as to be populate so it should be OnChange client script only .

can any one please provide me the correct script . here 

Thank in Adavnce .

@Saurav11  

[Anil Lande]

Hi,

You can use below:

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }
if(newValue =='ABCD Edge'){
    var description = "Incident Date and Time: \n";
    description = description + "[Specify when the incident occurred, if applicable] \n\n"; //doube because of additional line space
    description = description + "Department: \n";
    description = description + "[Indicate the department experiencing the issue (i.e. Operations, Distribution, Finance, SAS etc.)] \n";
    description = description + "Impacted Account/User Details: \n";
    description = description + "[Include the below, if applicable] \n";

    // continue this for all new lines and use below at the end:

    g_form.setValue('comment', description);
}
}

Make sure your onChange Client script is running when  particular field is changed and use Choice Value instead of Label in if condition.

[nameisnani]

Hi @Anil Lande 

I have updated the script , while doing testing it is not working 

Here in the portal not updating old text message still coming 

Could you please check let me know what was the mistake , and i have given value only .

[Anil Lande]

What is name of your Multiline text variable?

I believe it must be "description" not comments.

Please update list line like based on your variable name:

g_form.setValue('descripton',description);   

[nameisnani]

Hi @Anil Lande 

[nameisnani]

Hi @Anil Lande 

Almost it is worked out . TYSM