Hi Team ,
We have a requirement that in the create incident record producer i need to populate the below message
• Incident Date and Time:
[Specify when the incident occurred, if applicable]
• Department:
[Indicate the department experiencing the issue (i.e. Operations, Distribution, Finance, SAS etc.)]
• Impacted Account/User Details:
[Include the below, if applicable]
Account name:
Account ID:
Client ID:
Adviser name:
Practice:
Dealer Group:
Impacted Functionality / Component:
[Detail the specific functionality or system component experiencing difficulties (i.e. Models, Pensions, Transfers, Fees, Onboarding, Platform etc.]
• Severity
[Specify the severity level based on the impact of the issue (Low, Medium, High)]
• Incident Description:
[Provide a detailed description of the issue, including any error messages or unusual behaviour observed]
• Steps to Reproduce:
[List the steps taken before encountering the issue including the step-by-step instructions on how to reproduce the issue]
• Actual Behaviour:
[Describe the current behaviour or state resulting from the reported problem]
• Expected Behaviour:
[Explain how the system is expected to behave under normal circumstances]
• Workaround Required?:
[Specify if there is a temporary solution or workaround available or if a workaround is required]
• Potential Risk Matter (Yes/No):
[Assess whether the issue poses a potential risk, answering Yes or No]
• Attachments (attach all relevant and available):
[Attach any files or screenshots that might assist in understanding and resolving the issue (i.e. screenshots of an error message, screenshots of impacted pages etc.]
• URL (if applicable):
[Include relevant URLs to pinpoint the specific location or page affected by the issue]
• Jira/Confluence Links:
[If applicable, provide links, URLs or IDs associated with Jira or Confluence such as requirement links]
• Related Links or Issues:
[Include any known related links or issue tickets (i.e. related SMT's, Dynamics cases, ServiceNow tickets, Jira ID's)]
In The Service Portal it has to come like this
I am not getting the same format as shown in the 1st image .
Based on some conditions this text as to be populate so it should be OnChange client script only .
can any one please provide me the correct script . here
Thank in Adavnce .
