Incident form for End User

[sonu123]

Hi Folks,

          I have a requirement to make incident form for Itil and end user. When I search for Incident in left navigation it shows me one incident menu. Where should I get End User incident form?

Should I create it for End User?

Please suggest.

Regards,

Vikash

[Rajesh Mushke]

Hi Sonu,

An out-of-box example of this is the Service Catalog category Can We Help You? which features record producers such as Report an Incident to allow end-users to directly log incidents from the catalog homepage.

The first step in using the Service Catalog as a front end is to create a record producer. Record producers appear in the Service Catalog like catalog items, but instead of creating a service request, they create a record on any record in the system, populating the record as defined in the record producer.

If you want more information Please Refer

http://wiki.servicenow.com/index.php?title=Creating_a_Record_Producer_to_Log_Incidents#gsc.tab=0

[sonu123]

Thanks Rajesh for your quick reply.

Actually we want a different layout for both the user. End user and itil incident form should be different. How can we configure that.

Regards,

Sonu

[Rajesh Mushke]

Hi Sonu,

Please Refer below Document,

Incident configuration