Incident Number in Record Producer

[madanm7786]

Hi All,

Is there a way to get the incident number in record producer during submission.

I need to display a message(alert or addinfomessage) with Incident number to end users when incident is created from record producer.

Thanks,

Maddy

[marcguy]

once the record is inserted, in the insert() piece is done.

you can add a gs.addInfoMessage() to the record producer script to send a message back to the user.

gs.addInfoMessage('Your incident has now been created: ' + current.number); or something along those lines.

there's a good example on the 'Create Incident' out of the box incident record producer which reports back the number and a clickable link

var info = "This incident was opened on your behalf{0}The IT department will contact you if they need any further information{0}You can track status from this {1} {0}";

gs.addInfoMessage(gs.getMessage(info,msgArgs));

[madanm7786]

I checked in the OOB Create incident RP and also in our custom Create Incident RP, but there is no insert() used in the script.

[marcguy]

My mistake, you won't need the insert() as it already know where to insert a record.

But the gs.addInfoMessage piece still applies if you want to send a message back to the user on creation.

Thanks,

Marc

[RiteshSwarnakar]

Record Producer Script:

var link = '<a href="incident.do?sys_id=' + current.sys_id + '" class="breadcrumb" >' + 'Click here to go to the incident.' + '</a>';
var msg = 'Incident: '+ current.number +' is created.<br/>'+ link;
gs.addInfoMessage(msg);
// Prevent redirection
producer.portal_redirect = 'javascript&colon;void(0)';      // &colon; should be replaced by only  :