Incident number should be populated in assessment table field

[RMU]

Hello,

I have created a survey and used in email notification and this notification will trigger only for specific incidents. So now i am looking to populate incident number in assessment table in one of the field. This is a non-triggered survey, so trigger id wont work. Any alternative solution?

[Ankur Bawiskar]

@RMU 

what do you mean by non-triggered survey?

[RMU]

Hi Ankur,

Triggered conditions were not mentioned in the survey but we are using the survey link in email notification which picks incident from schedule job.

thanks,

Ramesh

[piyushsain]

Hi ,

If the survey is not triggered with target record, how can you associate it with an Incident? Its not possible , the survey must have any association with the target record.

[RMU]

Hi Piyush,

Survey link is used in the email notification. Email notification will send to the caller of the incident which will get from scheduled job.

Thanks,

Ramesh