Incident "Resolve" button does not populate "closed_at" field.

[Joseph Warner]

I noticed that the "Resolve" UI Action button does not populate the closure date (closed_at) field if left blank. Is there an intentional reason for this? I would think this would be straightforward to provide OOTB.

[Mark Roethof · Accepted solution]

Hi there,

Closed will be set when the Incident is closed. Resolved is not closed. Not much more to it.

Out-of-the-box there is a Resolved at field, which is populated fine upon Resolving the Incident.

Kind regards,
Mark

[Joseph Warner]

Thanks. My misunderstanding of closed vs resolved.

[Sagar Pagar]

Hi @Joseph Warner,

Yes. I agree with Mark. Closed time will be updated when Incident gets closed.

To update resolved date time use below scripts:

current.resolved_at = new GlideDateTime();

current.update();

Thanks,

Sagar Pagar

[Mark Roethof]

Like I mentioned, resolved at is already set out-of-the-box.

Kind regards,
Mark