Incident record(eg:INC0010001) need to visible only for the particular Assignment group members.

[praveen1231]

Hi,

My scenario is- I had created new Record Producer and submitted the record (INC0010001). I added the Record Producer script to set the Assignment group. When I impersonate with another user who is not in assignment group, the record (INC0010001) need not to be displayed. Incident record (INC0010001) is only visible to assignment group members, who is in the incident table assignment group filed. Please let me know if you have any idea regarding this. Thanks

[Peter Bodelier · Accepted solution]

In that case, you are going to need to review your ACL's.

All Read ACL's which contain some relationship to a user in a group or a group itself will need to be checked.

In condition you can add Assignment group , Is dynamic , One of my groups.

Please make sure you don't edit the ACL's related to for example the caller, watchlist etc, because you will limit the user to see and update their own records.

[Peter Bodelier]

Good to hear, happy to help 🙂

[Anand Kumar P]

Hi @praveen1231 ,

Create read acl on incident table and in script  use below script.

if(gs.getUser().isMemberOf(current.assignment_group)){
answer=true;
}else{
answer=false
}

Thanks,

Anand 

[Peter Bodelier]

Hi @Anand Kumar P, @praveen1231,

This will not work. Existing ACL's will still allow access. Other than that, it's not needed to script this. Just use condition builder.

[praveen1231]

@Anand Kumar P  I'm sorry to say this but it couldn't work. Please refer the following screen short weather I make any error.

[Anand Kumar P]

Hi @praveen1231 ,

As suggested by @Peter Bodelier, if there is any out-of-the-box (OOB) ACL in place, it may restrict permissions, and you should also review any existing ACLs to ensure they do not conflict with the desired access permissions.

Thanks,

Anand