Incident Record view is working in Native UI but not in Portal

[Deepika18]

Hi All,

We have a custom portal where I can see the list of incidents but when I am opening an Incident record explicitly it is showing "No elements to Display" bcz the URL contains "view=case". When I remove that view=case it is redirecting to "Default view" and opening the record.

Now the "Case" view is working as expected in Native UI but not in the Portal. 
Requesting you to help me with the same.

@Ankur Bawiskar 

[Ankur Bawiskar]

@Deepika18 

are you using OOTB form widget? how have you configured that?

check this

'No elements to display' on 'Form' widget in Service Portal 

this as well

No elements to display in service portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Deepika18]

Hi @Ankur Bawiskar ,

Thanks for the reply.

We are using "Form" & "Form Clone" widget.

those community links didn't help. Could you please help me with some other solution

[Ankur Bawiskar]

@Deepika18 

when that form widget opens record which view is configured there?

is that view present on your table?

check if this link helps

Service Portal - Utilize default form view with a custom "Instance with Table Data widget" 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Deepika18]

It is opening the case view which is the expected one but the form isn't visible. 
The "Case" view is present in instance and it is working as expected in Native UI but not in Portal.

I have checked the above article but no luck @Ankur Bawiskar