Incident Record view is working in Native UI but not in Portal

[Deepika18]

Hi All,

We have a custom portal where I can see the list of incidents but when I am opening an Incident record explicitly it is showing "No elements to Display" bcz the URL contains "view=case". When I remove that view=case it is redirecting to "Default view" and opening the record.

Now the "Case" view is working as expected in Native UI but not in the Portal. 
Requesting you to help me with the same.

@Ankur Bawiskar 

[Ankur Bawiskar]

@Deepika18 

you are opening incident table right? then does it have case view in it?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Deepika18]

Yes It does have the case view @Ankur Bawiskar 

[Ankur Bawiskar]

@Deepika18 

please share screenshot of native where that view is present on INC.

is that view available on list or form?

I couldn't find it in my instance.

[Deepika18]

Sorry My Bad! it is on case table with case view @Ankur Bawiskar