Incident Task from Incident Record

[Arijit Saikia]

I am using Flow Designer to create Incident Task from a P1 or P2 incident that changes state to Resolved.

I want the incident task Assignment Group to the original Assignment Group if the group name contains 'IBM'.

Scenario - when an incident is raised and assigned to a group which contains "IBM" and then the priority is changes to p1 or P2, the Assignment Group automatically changes from IBM to "Major Incident Management" group.

How do I assign the Incident task to the original group if the group name contains "IBM" using flow designer. Or do you recommend a Business Rule? If BR please give some detailed steps.

[Ankur Bawiskar]

@Arijit Saikia 

Hope you are doing good.

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