Incident to It General Request

[ofekg]

the demand is:
Button to convert an incident into a generic request form (Generic Request)
Fields to be filled automatically:
Requested for {will be populated with the caller field}
Please describe how we can help you {will be populated with the description field}
short description, assignment group , assigned to will be filled in the same way.
Priority = low
State = open
Task Type= Catalog Task

this is my script in the ui action which not working well, need help to fix my script so it will work -

(function executeAction(current, gForm, gS) {

    // Verify the sys_id of the catalog item

    var catalogItemSysId = '<sys_id של Generic Request>'; // Replace with the actual sys_id of the Generic Request catalog item

    if (!catalogItemSysId) {

        gs.addErrorMessage('Catalog Item sys_id is missing. Please update the script with the correct sys_id.');

        return;

    }

    // Create a new RITM record

    var ritm = new GlideRecord('sc_req_item');

    ritm.initialize();

    // Link to the catalog item

    ritm.cat_item = catalogItemSysId;

    // Populate fields based on the Incident

    if (current.caller_id) ritm.requested_for = current.caller_id;

    if (current.short_description) ritm.short_description = current.short_description;

    if (current.assignment_group) ritm.assignment_group = current.assignment_group;

    if (current.assigned_to) ritm.assigned_to = current.assigned_to;

    ritm.priority = 4; // Priority = Low

    ritm.state = 1;    // State = Open

    // Custom field example (replace with your field name)

    ritm.u_task_type = 'catalog task';

    // Ensure variables exist before populating

    ritm.variables = {}; // Initialize variables if needed

    if (current.description) {

        ritm.variables.please_describe_how_can_we_help_you = current.description;

    }

    // Save the RITM

    var ritmSysId = ritm.insert();

    if (!ritmSysId) {

        gs.addErrorMessage('Failed to create the Requested Item (RITM).');

        return;

    }

    // Success message for the user

    gs.addInfoMessage('Incident has been converted to a Generic Request. RITM Number: ' + ritmSysId);

    // Redirect to the new RITM record

    action.setRedirectURL('/sc_req_item.do?sys_id=' + ritmSysId);

})(current, gForm, gs);

[Uncle Rob]

When you say "not working well", what does that mean specifically?
That helps us isolate where the problem might be, vs deconstructing your entire script from scratch.