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Incidents are being created without Short Description field?

The Matrix
Tera Contributor

a month ago

Hi All,

We have encountered the issue in our system, that incidents are being created without Short Description field as it is a mandatory field. Has anybody encountered such a scenario before? Could someone please help me in understanding the root cause and workaround for this issue?

Thanks

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Sarthak Kashyap
Mega Sage

a month ago

Hi @The Matrix ,

 

 

Please check below points: 

 

  1. Incident created through inbound email and the email subject is empty
  2. Integrations / APIs inserting Incidents without passing Short Description
  3. Background scripts, Business Rules, or Flow actions creating records without setting the field
  4. Data Policy not enforcing mandatory on non-UI transactions (e.g., “Ignore on import” checked)

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards

Sarthak

 

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