incidents are not opening in my requests tab in service portal home page

[kkswamy]

Hi,

Some end users are unable to open the their submitted incidents in portal from my requests tab in portal homepage like in the attached screenshot, when they are trying to open it is showing "record not found" but as an admin i can the same incident record open in platform.

Any help much appreciated.

[Chandu Telu]

HI Kotaiah,m

Can you check the access for the incident an   check the widget versions if some one changed the OOB one

Check the other service request and incidents

[vinothkumar]

Hi Kotaiah,

There is a check in the widget script to check whether they have access to view the incident. Usually incident is using a simple list widget, where the security access willl be checked.

[kkswamy · Accepted solution]

I figured out the reason for my issue, it is nothing but about the ACL's which i hate most.

there is a READ ACL on incident table which need snc_internal role as OOTB, so when we modify this ACL while moving to production in last weekend, it is not carry forwarded, so i opned this ACL and add the role 'snc_internal' role. now it is working fine.

[tlkn]

ACL for requests page?