Incoming emails not receving, even though Email account connection showing successful?

[Raju Koyagura]

Hi Everyone,

I am facing problem with 'Incoming Mail Server'. Test connection showing success message, however when I sent one mail to the particular mail account, mails were not shown in inbox of SN as well as particular web email account. I followed below steps:

1. Created Email Account with Type: IMAP, Port:***, Server: ****,   Authentication: Password,   User Email: X@mail.com Password: **** and Both TLS & SSL enabled (checked).

        Test Connection result given success message.

2. One Inbound Action created by specifying the condition (email.to.toLowerCase().indexOf('X@mail.com')==0) and in the script just I printed some logs (no logic implemented).

Note: I tried by deactivating this inbound action, still no luck.

3. System Properties -> Email, both Incoming Mail Server and Out going Mail Server showing connection successful. And in the incoming mail server, above created mail account also existing and showing connection successful.

However when I send an email to the X@mail.com, no mails are showing in inbox   (System Mailboxes ->Inbound ->Inbox) and not even in X@mail.com's inbox. But one of my team member is able to view all the emails (Which I sent to X@mail.com) in inbox of X@mail.com. We both are using same credentials to open X@mail.com.

Could you please anyone, suggest me on this. Did I missed anything?.

Thanks in advance.

Regards,

Raju.

[lokeshreddy23]

(If you do this, your servicenow instance will start using your X@mail.com mail box, not the default ServiceNow mail box)

Have you configured X@mail.com's pop and smtp settings in ServiceNow in Email Properties.So that ServiceNow can connect to x@mail.com.

If you find this not help full can you elaborate your requirement.

[Raju Koyagura]

Hello Lokeswar,

Thanks for your reply. For incoming emails also do we need to SMTP setup?

Instead of POP, I have taken IMAP and all the setup was done. Do I need to setup POP, even though I used IMAP?

Can you please provide mandatory ServiceNow in Email Properties to receive incoming emails?

Regards,

Raju.

[lokeshreddy23]

Have you activated Email Accounts plugin ?

If so IMAP is fine. For further reading refer to

Email Accounts - ServiceNow Wiki

[lokeshreddy23]

I would suggest to take help from ServiceNow support in configuring email accounts.