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Increasing taxonomy levels in esc

Skydev22
Tera Contributor

Hello Community,

I'm experiencing an issue with the taxonomy hierarchy in Employee Center.

When I add a fourth level to my taxonomy, it does not appear in the portal.

For example:

  • Level 1

    • Level 2

      • Level 3

        • Level 4 ← This level does not appear in Employee Center.

I have already synchronized the taxonomy hierarchy, but the fourth level is still not displayed.

Is there a configuration or property that limits the maximum depth of the taxonomy hierarchy? If so, where can I increase this limit?

Any help or guidance would be greatly appreciated.

Thank you!

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @Skydev22 

 

https://www.servicenow.com/community/employee-slate-and-employee/servicenow-s-employee-center-out-of...

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

Tanushree Maiti
Tera Patron
In this comprehensive tutorial, we delve into the process of creating a customized taxonomy within ServiceNow's Employee Center, aiming to enhance content organization and improve user experience. By establishing a clear hierarchical structure, employees can effortlessly navigate through various ...