Insert the approver in notification linked to the sc_req_item table

[Ariomar de Deus]

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {
 
    var approver = new GlideRecord('sysapproval_approver');
    approver.addQuery('sysapproval', current.sys_id);
    approver.query();
    if (approver.next()) {
        out.print("Aprovador Designado: " + approver.approver.getDisplayValue());
    }
 
})(current, template, email, email_action, event);

I am creating a notification in the sc_req_item table, but I need to insert the approver in this notification. As I am unable to do dot walking, I am trying to insert the approver through an email script. When inserting the email script in my notification, it is going blank. I believe my code has an error. Could someone help me with this issue?

[Ankur Bawiskar · Accepted solution]

@Ariomar de Deus 

try this

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {
 
    var approver = new GlideRecord('sysapproval_approver');
    approver.addQuery('sysapproval', current.sys_id).addOrCondition('document_id', current.sys_id);
    approver.query();
    if (approver.next()) {
        template.print("Aprovador Designado: " + approver.approver.getDisplayValue());
    }
 
})(current, template, email, email_action, event);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Ariomar de Deus 

try this

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {
 
    var approver = new GlideRecord('sysapproval_approver');
    approver.addQuery('sysapproval', current.sys_id).addOrCondition('document_id', current.sys_id);
    approver.query();
    if (approver.next()) {
        template.print("Aprovador Designado: " + approver.approver.getDisplayValue());
    }
 
})(current, template, email, email_action, event);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ariomar de Deus]

didn't work, the approver doesn't appear in the notification  

[PriyaRanji]

Hello @Ariomar de Deus , Good Day! I have tired your script in the explore with the sys-id in the query directly and it returns the approver name as expected. [ gs.print("Aprovador Designado: " + approver.approver.getDisplayValue());]

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {
 
    var approver = new GlideRecord('sysapproval_approver');
    approver.addQuery('sysapproval', current.sys_id);
    approver.query();
    if (approver.next()) {
        template.print("Aprovador Designado: " + approver.approver.getDisplayValue());
    }
 
})(current, template, email, email_action, event);

Could you please once add the logs in your script and try to trigger the notification on lower environment and verify the logs what exactly you are getting over there. (Observation: out.print is used intead template.print)

Please do let me know if it helps you and feel free to share your results if it is not working.

Thanks,

Priyanka R

[Ankur Bawiskar]

@Ariomar de Deus 

the script I shared should work fine.

what debugging have you done so far?

If my response helped please mark it correct and close the thread so that it benefits future readers.