Here is my scenario.
Scenario
I have 4 TASK ticket created.
1. TASK 1 ticket open to Team A and state set as Close Complete.
2. TASK 2 ticket open to Team B and state set as Close Complete.
3. TASK 3 ticket open to Team A and before state set as Close Incomplete, Team A must put work notes comment TASK 3 ticket.
4. Team B receive email notification including Work Notes comment from Team A when TASK 2 ticket reopen.
5. Team B before set state as Close Complete, Team B must put work notes comment TASK 2 ticket.
6. Team A receive email notification including Work Notes comment from Team B when TASK 3 ticket reopen.
7. Team B set state as Close Complete for TASK 3 ticket.
8. TASK 4 ticket open to Team B and state set as Close Complete.
I would like to get your solution or idea how to implement work notes comment insert to email notification.
Thank You
