Instance Hibernating since 4 days

[ShamanthM]

My PDI is hibernating since 4 days, its not waking please help with this

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. 

[Aditya_hublikar]

Hello @ShamanthM ,

Since ServiceNow PDIs do not have dedicated support, you can either wait for some time and see if the instance comes back online, or request a new instance. However, if you request a new instance, all data from the previous instance will be lost.

Also, keep this in mind: always take regular backups of your work using Update Sets. This helps you recover your customizations and development work in situations like these.

If this helps you then mark it as helpful and accept as solution.

Regards,
Aditya

[AndersBGS]

Hi @ShamanthM 

Nobody can as there is no support for PDIs. You just need to wait or release and request a fresh installation.

[Srikanth_9]

Hi @ShamanthM,

I have been using my PDI without any issues. If you are still experiencing this issue, request a new instance. Since we don't have any support for PDI issues.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.